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A quick, skimmable product brochure, not a real learning module. Useful only if you're ticking a box for an exam or need to see what a specific button does in Dynamics.
Decision summary
2.5/5 Last verified: August 31, 2026
Functional Consultants preparing for an exam; Business Users needing a quick feature overview.
No hands-on practice; it's a read-only product tour.
Functional Consultants preparing for an exam; Business Users needing a quick feature overview.
Anyone looking for hands-on practice, coding skills, or a deep understanding of the AI.
The 'Configure Chat' unit is just a series of screenshots explaining where to click. No sandbox, no interactive demo, just… reading. The whole thing felt like watching a PowerPoint. Calling it 'training' is a stretch. The 'AI-assisted' part turned out to be a simple contact suggestion tool based on who has solved similar cases. Technically that's AI, I guess, but it's not what the term brings to mind. The knowledge check only tests if you remember which menu a setting was under. It took less than half an hour to click through, but I'm not sure I 'learned' anything that couldn't have been a two-minute video.
Last verified: August 31, 2026. We re-check course details periodically — see our methodology. Pricing and availability can change; always confirm on the official site.
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