Generate and qualify leads using AI in Dynamics 365 Sales: Review

The Sales Qualification Agent is the whole show here. All the screenshots and videos circle back to it. They show the agent asking qualifying questions, summarizing conversations, and automatically updating lead scores. It gives you a solid mental model of what the system *should* do for a sales team. The bit on text message engagement was interesting, too—seeing how AI can draft replies. But a lot of it feels like watching a product demo on repeat. There's no sandbox to play in, no settings to toggle. I finished it understanding what to ask my engineering team for, but I couldn't tell them the first thing about how to actually set it up. It’s a good 2-hour briefing on the sales-facing features, not a configuration guide.