Reach customers first with proactive engagement in Dynamics 365 Contact Center: Review
Named reviewer score2.5/ 5
Teaching2.0
Hands-on1.0
Freshness4.0
Value3.0
Career fit2.0
Reviewed by Sofia R. · CS student and self-directed learner
Provider:Microsoft LearnFormat: Guided tour (text & screenshots)Time: ~30 minutesPrice:Free on Microsoft Learn. — Check current pricing on the official site.
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Just a series of screenshots and explanations; essentially a documentation page.
Useless without an existing D365 Contact Center license.
The campaign setup walkthrough is just a sequence of screenshots. You see where to click to configure dialing modes, but you can't actually do it. This feels less like a course and more like a sales deck showing off features I can't access. Without a sandbox, it’s just looking at pictures of a dashboard. Not that useful for self-study unless you already have the keys.
Last verified: August 31, 2026. We re-check course details periodically — see our methodology. Pricing and availability can change; always confirm on the official site.
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