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Visit the official courseReviewer's verdict
A useful one-hour orientation to find where all the settings are, but not a deep dive. It's a map, not the journey.
Decision summary
3.8/5 Last verified: August 31, 2026
Functional consultants or admins needing a quick tour of the D365 Contact Center admin UI.
Mostly a guided tour; not much hands-on building.
Functional consultants or admins needing a quick tour of the D365 Contact Center admin UI.
Anyone without an active Dynamics 365 environment or looking for deep technical details.
It's a one-hour product tour. You click through screenshots of the admin center, which I can't access anyway without a paid tenant. So, I just read the text and passed the knowledge check. It tells you *what* the settings are, but not *why* you'd pick one over the other. Fine if you just need the badge, I guess. I feel like I learned more from the official docs.
Last verified: August 31, 2026. We re-check course details periodically — see our methodology. Pricing and availability can change; always confirm on the official site.
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