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Visit the official courseReviewer's verdict
This is a product tour, not a technical deep dive. It shows you the menus but doesn't explain how anything actually works underneath. Skip if you need to build something.
Decision summary
2.5/5 Last verified: August 31, 2026
Functional Consultants who need a quick overview of D365 Contact Center settings.
Zero hands-on; it's a guided tour of menus.
Functional Consultants who need a quick overview of D365 Contact Center settings.
Developers or anyone needing to actually build or debug integrations.
It's just a tour of admin panel switches. I clicked through screenshots showing where the 'Advanced Conversation Settings' and 'Channel Integration Framework' toggles live. No sandbox, no API, no 'try this.' It's a 45-minute slide deck pretending to be a training module. I learned what the buttons are called, but not what they do or why I'd ever touch them. Useless for anyone who writes code.
Last verified: August 31, 2026. We re-check course details periodically — see our methodology. Pricing and availability can change; always confirm on the official site.
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