Introduction to supply chain management in Dynamics 365: Review

The first slide showed a diagram of the 'end-to-end' process, and I braced for three days of corporate jargon. We were all there because our company runs on Dynamics 365, and management decided the product teams needed to 'understand the platform.' It’s the kind of mandatory training that usually makes me want to catch up on emails.

But our instructor was good. Instead of just reading the module titles—Procurement and Sourcing, Inventory Management, Warehouse Management—he’d stop and ask, 'Okay, a customer just returned a pallet of widgets. Who needs to know?' Then he’d show us exactly which screens the warehouse manager, the finance person, and the sales lead would be looking at. That, for me, was the whole point.

This isn't a course for learning how to *do* anything in Dynamics. You won't configure a thing. It’s a map. It shows you the territories: this is the land of inventory journals, that over there is the kingdom of master planning, and they're connected by this little data path here. As a PM, my job isn’t to build the roads, but I need to know where they go. The instructor was basically our tour guide through the entire system architecture, but using business language instead of tech-speak. I left with a mental model of how the business actually runs on this software, which is more than I can say for most training.